Custom Fields

Custom fields are created by you. Contact Addresses : Each contact has an address, or URN, to which messages from your account are sent. Contact addresses are a type of default field, just like Name and Groups. Addresses represent the ways in which you can connect with your contacts. The most common address type is a Phone Number, though a contact can also have a Twitter Handle, Telegram Identifier, Email Address, Facebook ID and any External Identifier you wish to add. Each contact can be assigned multiple addresses of the same type - meaning you can assign multiple phone numbers to a single contact. A contact's addresses can be prioritized, in which case they'll appear on a contact's profile page in the order in which they're prioritized:

The table above maps each channel type to its corresponding contact address type. Each contact may have multiple addresses of the same type (e.g. multiple phone numbers). A contact's address type priority will dictate which channel type will send messages to the contact. If you have multiple channels of the same type connected to your account, the channel that the contact last initiated contact with will be prioritized. Contacts can be locked-in to a relationship with a specific channel (they'll only received messages from this channel) under three conditions:

• You have multiple channels of the same type connected to your account.

• The contact's address type priority corresponds with the channel type (e.g. phone number) that possess multiple channels (e.g. multiple phone numbers).

• The contact initiates contact through an incoming message.