Disambiguating user input

When your virtual assistant receives a user utterance and cannot identify the intent with a sufficient level of certainty, it can offer a simple disambiguation system with options related to most like

Fallback

Disambiguation uses differences between confidence scores. But sometimes, confidence is so low that disambiguating does not even makes sense. You can define this so low with the fallback_trigger parameter. It is set by default to 0.30, which means that if the highest ranking intent has a confidence score below 0.30, il will just utter utter_fallback