Rich responses

ThumbCrowd allows you to create visually all sort of rich responses for your assistant such as buttons, quick replies, images and carousels.

Text responses

Text response are supported by all channels. You can split text responses into separate messages by typing enter.

Variations

Variations are alternative responses your assistant can provide. Variations should convey the same meaning and be used to make your assistant less robotic. Click the the ellipsis button and add your variations as follows.

Variations are supported for all channels and response types.

Buttons and quick replies

The main difference between buttons and quick replies is that quick replies disappear from the conversation once a user has clicked on it while buttons persist.

Quick replies are used when the underlying payload (intents and entities) is contextual, for example with yes or no responses. Yes and No are generally direct answers to the previous bot utterance. Therefore there is no reason to keep the options available in the conversation once the user has responded.

Buttons, however will persist on the screen after the user has selected an answer. Buttons are used when the proposed options remain available later in the conversation.

Simply toggle the pin button to make your response a quick reply or a button.

Attaching actions to buttons

You can attach two types of actions:

• Payload: simply select the intent and optionnally the entities you want to map to a click on this button or quick reply.

• hyperlink: insert the link to the page you want to link.

carousels

To create a carousel, select the carousel response type from the options, the start adding your cards. A carousel is made of cards, and each card contains a title, and description, an image, and up to 3 buttons.

You can also define a default action that will be performed if the user click anywhere on the cards (except the buttons).